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STORE POLICY

Customer Care

Last Updated: 05 February 2024

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Welcome to Organo Life Group! We appreciate your trust in our skincare products. Before making a purchase, please take a moment to review our store policy for a smooth shopping experience.

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1. Ordering and Payment:
 

  • All orders are processed upon receipt of payment.

  • We accept various secure payment methods for your convenience.

  • Once an order is confirmed, it cannot be canceled or modified.

2. Shipping
 

  • We strive to process and dispatch orders promptly.

  • Shipping times may vary based on location. Please refer to our shipping policy for estimated delivery times.

  • Organo Life Group is not responsible for any customs duties or taxes incurred during international shipping.

3. Returns and Exchanges:
 

  • We want you to be satisfied with your purchase. If you receive a damaged or defective product, please contact our customer support within 3 days of receipt for assistance.

  • Unopened and unused items may be eligible for return or exchange, subject to our return policy.

4. Product Information:
 

  • Product descriptions and information provided on our website are for reference purposes. For specific concerns or skin conditions, consult with a healthcare professional before using our products.

  • While we strive for accuracy, typographical errors may occur. We reserve the right to correct such errors and update product information.

5. Privacy and Security:
 

  • Protecting your privacy is paramount. Review our privacy policy to understand how we collect, use, and safeguard your personal information.

  • We implement industry-standard security measures to ensure a secure online shopping environment.

6. Customer Support:
 

  • Our dedicated customer support team is ready to assist you. For inquiries, concerns, or assistance, please contact us through the provided channels on our website

7. Environmental Commitment:
 

  • Organo Life Group is committed to sustainability. We aim to minimize environmental impact through eco-friendly practices in our packaging and production processes.

8. Terms of Use:
 

  • By accessing and using our website, you agree to comply with our terms of use. Please read and understand these terms before making a purchase.

  • Thank you for choosing Organo Life Group. We value your satisfaction and are here to provide a positive shopping experience. If you have any questions, feel free to reach out to our customer support team.

  • Note: Organo Life Group reserves the right to update or modify this store policy without prior notice. Please check the policy periodically for any changes.

Payment Methods

Payment Methods

- Credit / Debit Cards

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