SHIPPING & RETURNS

Organo Life Group Shipping Policy

Last Updated 05 February 2024

Thank you for choosing Organo Life Group for your skincare needs. Please review our shipping policy to understand how we handle the delivery of your orders.

1. Processing Time:

Orders are processed within 2 business days after payment confirmation.
Processing times may vary during promotional periods or high order volumes.

2. Shipping Methods:

We offer standard and expedited shipping options based on your location.
The shipping cost is calculated at checkout and varies depending on the selected method.

3. Estimated Delivery Times:

Delivery times depend on your location and the chosen shipping method.
Standard shipping typically takes 3 - 5 business days, while expedited shipping may offer quicker delivery.

4. International Shipping:

Organo Life Group ships internationally, and delivery times may vary for international orders.
Customers are responsible for any customs duties or taxes incurred during international shipping.

5. Order Tracking:

Once your order is shipped, you will receive a tracking number via email.
Use the tracking number to monitor the status and estimated delivery date of your order.

6. Shipping Address:

Please ensure your shipping address is accurate and complete during checkout.
Organo Life Group is not responsible for orders delivered to incorrect or incomplete addresses.

Organo Life Group Return and Exchange Policy

Last Updated: 05 February 2024

We want you to be satisfied with your Organo Life Group skincare products. Please review our return and exchange policy for a smooth resolution.

1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support within 3 days of receipt.
Provide photos of the damaged item and packaging for verification.

2. Returns and Exchanges:

Unopened and unused items may be eligible for return or exchange within 3 days of receipt.
To initiate a return or exchange, contact our customer support for instructions.

3. Refunds:

Refunds are processed once the returned item is received and inspected.
Shipping fees are non-refundable, and customers are responsible for return shipping costs.

4. Incorrect Orders:

If you receive an incorrect item, contact our customer support immediately for assistance.

5. Return Address:

Our customer support team will provide you with the return address and instructions.

Note:

Organo Life Group reserves the right to reject returns or exchanges that do not meet our policy criteria.
The customer is responsible for ensuring the accuracy of the shipping address provided during checkout.

For any inquiries or assistance, please contact our customer support team through the provided channels on our website.

Note: Organo Life Group reserves the right to update or modify this shipping and return policy without prior notice. Please check the policy periodically for any changes.